In order to safeguard these aspects over the long term, our service specialists provide our clients with expert service and maintenance. We prevent unscheduled downtimes and repairs with maintenance and service contracts that are individually tailored to your requirements. In doing so, we go beyond the recommendations of engine manufacturers. Instead, we also apply our many years of experience gleaned from the sheer number of projects we've completed. Your benefits are predictable costs and successful system operation.
In order to be able to guarantee reliable service, you'll need an internet connection with DSL speed at the system site. If this is not available, you'll need a UMTS card. This allows us to resolve many problems via remote access without having to send out a member of the service team. After all, 70 % of fault messages can be resolved by professional remote maintenance without visits by service staff.
[With a partial maintenance contract, we carry out regular maintenance work on your CHP system at specific intervals (regular maintenance periods) according to the engine manufacturer's specifications. Regular maintenance work includes the following:
Full maintenance also includes regular maintenance at specific intervals (regular maintenance periods). This contract additionally includes any repair work necessary to remedy any operating faults, as well as materials needed outside of regular maintenance, unlike with partial maintenance contracts.
The fault message is displayed directly in our customer service centre, where we immediately check whether a real system fault is present. In most cases, this allows us to decide in just a few minutes whether the problem can be resolved directly by the service centre or if a member of the service team is needed on site. What this means for you: